IMPORTANT NOTICE: Effective 8/11/23, we changed our payment processor for your utilities. We transitioned to provide you a significantly better customer service experience (and give you new tools to see the details of your bill). Click here for important instructions for logging in the first time.
You have questions… we’ve got answers!
These are the questions we get asked all the time…and while we LOVE hearing from you directly, sometimes it’s just easier to find the answer online!
If you don’t find the answer
Click on each question below to reveal the answer you’re looking for.
Contact information for non payment processing is on the monthly bills it varies as it is typically the management for the property, for payment processing they can contact our customer service team via:
Invoice America integrates with several property management softwares in different aspects. Call Necee for details 402-734-4900 Option 4.
Yes, we can. We provide services from bill retrieval, auditing the bills, distribution of individual bills, collect payments from the tenants, and reimburse the property.
The billing cycles are typically established by the actual utility companies and we just mirror their respective cycles.
That has multiple contributing factors such as measured vs. RUBS, number of utilities, cycles of utility companies, new construction vs. established facilities, payment processing vs. non payment processing, receive copies of the utility bills and possible integrations. Our ideal timeline would be 30 days.
We create custom onboarding for your unique property.
Currently we integrate with Yardi (imports and exports), AppFolio (imports only) and OneSite RealPage (imports and exports)
Payment processing: We produce the bills, send them directly to tenants via mail or ebill and then make collections to reimburse the property’s utility expense less our billing fee, we take tenant calls and can explain the bills themselves as well as past due balances and payment options.
Non payment processing: We produce the bills and send them to the tenants, we can take calls explaining the current bills only. We have no knowledge of past due balances or payment options. The property pays us directly for service.
Properties have the ability to enter our billing system and run reports for their properties. Examples of useful reports are the BIL 112 this report is able to be generated with each billing cycle which breaks down every detail of the cycle that was billed. For Payment processing properties only another useful report is the FIN 102 this is the current receivable balance for the property. It will let you know what each tenant owes currently and even when they made their last payment this report is not useful for non payment processing as we have no payment information so the balances are always accruing on those types of properties.
"I've been an Invoice America customer for about three years now; the apartment complex I chose use them instead of billing directly through the local utility company. Setting up the auto-pay in the beginning was incredibly easy.”
"Calvin in customer service was great and pleasant to work with. He was able assist me in getting my account setup on auto draft and solving an issue I was experiencing. If we had plenty more people in customer service like Calvin who's willing to go the extra mile in assisting the customer with their needs, the customer industry will be great."
"Clyde was very upfront and direct with the information. He was also very respectful and professional. I found him to be pleasant in discussing and resolving my issue. He also assisted me in making sure my auto payments are never late or that my account avoids late fees."
"Dealing with Invoice America for utilities during my stay in Omaha was problem-free; from easy set-up of automated monthly billing (while still receiving hardcopy invoices for my records) to just as easy cancellation of service once I'd moved out."
"Calvin helped me today with all of my billing questions! Was very thorough in explaining what was owed and the options for auto pay. I appreciated his help in giving me all the information that I needed in figuring out what my account balance and why it was the amount it was. Thanks!"