FAQs
You have questions… we’ve got answers!
These are the questions we get asked all the time…and while we LOVE hearing from you directly, sometimes it’s just easier to find the answer online!
If you don’t find the answer
REACH OUT TO US
Click on each question below to reveal the answer you’re looking for.
If your bill is submetered, it is based on your individual usage. Therefore, if your bill is high compared to your neighbor, they may have used less water/gas/electricity. If it is not submetered then it is based on square footage of your unit and\or the number of residents in that unit to determine your usage and allocate that onto your monthly bill.
The mail can take 5-10 days to deliver your check, depending on where you are located. We recommend sending your check in as soon as you get your bill, but at minimum 5 days before the bill is due to make sure we receive your check on time to avoid the late fee. If you send it within 10 days before the due date and you still get a late fee, please give us a call and we can discuss further options to help avoid this in the future.
If you made a payment after the invoice was generated it won’t be updated accurately, you can call us at 402-734-4900 option 3 and inquire about your most updated balance.
There are a couple reasons behind fees on your utility bill:
Account Setup/Termination Fee(s) one time fees for starting or ending an account.
Service Fee is our fee for generating, auditing, and mailing the bills.
Any Specific Utility Fee is a fee that comes directly from the utility company’s bill and equally divided among all of the units at a property so each person gets a share.
Invoice America is a third party billing company that your property management company has chosen to help bill their residents and manage utilities.
Look on your bill and see what the Remit to address is. If it has your property as the address, you need to pay your property directly. If it says Invoice America, if you have not created an account on PSN that will be your first step. You can call 1-866-917-7368 for assistance with PSN. If you have recently moved out of the property we cannot accept/collect payments, those are handled by your property management and you will need to contact them.
There may have been a system issue when the bills got loaded onto PSN. Go to invoiceamerica.net – click residents tab – click on view your bill 24/7, once you login you can view your bill. If you are still having login issues on this site please contact us at 402-734-4900 option 3 and we can assist you.
- Save your resources to the best of your ability.
- Don’t leave water running-only use what you actually need!
- Keep your thermostat at reasonable temperatures, keep heat at 67-69 or in summer keep AC at 72-74.
- Keep windows closed if the thermostat is on.
- Make sure your toilet is not running all the time.
Measured gas is what you use when the furnace is heating your apartment. Distributed gas is for water heaters that are not accounted for from measured and the shared commons areas that use gas i.e. clubhouse, gym, hallways, ect. They are broken down for every tenant based on occupancy and\or square footage.
This would be the gas used to heat for: hallways, clubhouses, extra amenities, heating your water heaters. etc.. They are broken down for every tenant based on occupancy and/or square foot.
There is a standard monthly fee for auditing, reading, preparing the bills, and mailing them out.